Terms of Service

You may need an account to purchase datasets or subscribe. Account registration requires a valid email address. You are responsible for maintaining the confidentiality of your account.

To delete your account, email [email protected]. We will process deletion within 30 days. Purchase records are retained in anonymized form for 7 years as required by tax law.

One-time purchases. You pay the listed price for a dataset. Payment is processed by Stripe. Upon successful payment, you may download the dataset. Access does not expire.

Subscriptions. Standard ($49/mo) and Pro ($99/mo) tiers billed monthly via Stripe. Subscriptions auto-renew until cancelled. Cancellation takes effect at the end of the current billing period — you retain access and remaining exports until the period ends. No prorated refunds.

Auto-renewal compliance. By subscribing, you acknowledge and agree to the auto-renewal terms. You may cancel at any time via your account settings or by emailing [email protected]. We will send a reminder before each renewal. Cancellation must be completed before the renewal date to avoid being charged for the next period.

No refunds. All purchases and subscription payments are final. Because digital goods cannot be returned, we do not offer refunds. This includes accidental purchases.

Uptime commitment. CivicMerge Pro Plan targets 99.5% monthly uptime. Uptime is measured as the percentage of time the Service is accessible via HTTPS in a given calendar month, excluding the following:

• Planned maintenance (notified at least 48 hours in advance)
• Third-party service outages (Cloudflare, Stripe, Resend, etc.)
• Force majeure events
• Actions or omissions by you or your authorized users

Credits. If uptime falls below 99.5% in a month, you may request service credits:

• 99.0%–99.49% → 5% credit of monthly fee
• 95.0%–98.99% → 10% credit of monthly fee
• Below 95.0% → 25% credit of monthly fee

Credits are applied to your next billing period. Total credits never exceed the monthly subscription fee. No cash refunds. To request a credit, email [email protected] within 30 days of the month in question.

When you purchase a dataset, you receive a non-exclusive, non-transferable license to use it for any lawful purpose, including commercial use, research, analysis, and product development.

You may not resell, sublicense, or publicly redistribute the raw dataset as-is. Derived works, analysis, and aggregated insights are permitted and do not require attribution.

Datasets are derived from government open data portals under each dataset's applicable terms. AI processing and transformation may create new intellectual property, which we license to you under these terms.

We process and check datasets using automated pipelines, but we do not guarantee accuracy, completeness, or fitness for a particular purpose. Government source data may contain errors, omissions, or outdated information.

THE SERVICE AND ALL DATASETS ARE PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.